FAQ 0

Getting Started 0

Your account 0

Your order 0

Getting Started 6

• How do I sign up for an account ?
• I have not received my verification email.
• How do I verify my identity?
• How do I set up 2-factor-authentication (2FA)?
• How do I change my password?

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Account 6

• Why is my withdrawal not working?
• What does the status of my withdrawal mean?
• Withdrawal limit explained
• How do I withdraw coins?
• I cannot see my deposit

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Security 4

• How can I make my Account more secure?
• How to prevent Phishing attack?
• Is it safe to put your assets at BItblinx?
• What can I do to trade safely?

Trading 5

• How do I check the status of my order?
• Why can I not place a buy order?
• How do I place an order?
• Can I cancel an order?
• I can’t find the transaction ID on the blockchain

KYC process 7

• Why should I pass KYC?
• Do I need to pass KYC to withdraw?
• What are the documents needed for KYC?
• How to add documents?
• Why my documents got rejected?

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