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Knowledge base
General
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Getting Started
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Getting started with us
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Orders and refunds
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FAQs
Getting Started
6
How do I sign up for an account ?
I have not received my verification email.
How do I verify my identity?
How do I set up 2-factor-authentication (2FA)?
How do I change my password?
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Account
6
Why is my withdrawal not working?
What does the status of my withdrawal mean?
Withdrawal limit explained
How do I withdraw coins?
I cannot see my deposit
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Security
4
How can I make my Account more secure?
How to prevent Phishing attack?
Is it safe to put your assets at BItblinx?
What can I do to trade safely?
Trading
5
How do I check the status of my order?
Why can I not place a buy order?
How do I place an order?
Can I cancel an order?
I can’t find the transaction ID on the blockchain
KYC process
7
Why should I pass KYC?
Do I need to pass KYC to withdraw?
What are the documents needed for KYC?
How to add documents?
Why did my documents get rejected?
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